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Generation Pilot Basic Terms and Conditions
Any unauthorized returns may be subject to a 30% restocking fee.
No returns for credit after 90 days from invoice date.
Any order discrepancies must be reported immediately after receipt of purchase.
Purchaser agrees that seller retains a security interest in the goods specified in this document as security for purchaser’s full performance of all obligations arising under this contract.
Buyer agrees to pay amounts due pursuant to this invoice in accordance with the terms set forth hereon and agrees to pay reasonable attorney’s fees, court costs, and costs of collection in the event that the amount due is not so paid.
Generation Pilot Shipping Terms and Conditions
All sales, unless otherwise noted, are FOB Spokane, Washington or Nashville, Tennessee, Prepay & Add. We do not have an order minimum.
At time of order entry, we do our best to estimate shipping charges for you, but actual charges are determined once your order has been pulled, packed, and logged. The actual number of boxes and the dimensions of the boxes required are not always easy to estimate.
Packaging is commercial best practices, please request a quote for special packaging requirements such as FAR flow downs.
Generation Pilot Warranty Terms and Conditions
Upon inspection, if the product is determined to have no fault found (NFF) and it has been opened and is not in “new condition,” it is not returnable and repackaging services are not available.
As Generation Pilot is not the “manufacturer” of the products we sell, we can offer no warranties for the products sold. All warranty considerations and determinations remain solely with the manufacturer of the product.
MOST of the manufacturers we represent require all warranty claims and inquiries be handled directly between them and the purchaser of their product. Generation Pilot is not granted the authority to make warranty/replacement decisions on their behalf.
Generation Pilot does not have a relationship with your customer. All warranty or out of box failure should be administrated between the dealer and purchaser first. If required, Generation Pilot will work with the dealer and manufacturer to help remedy the issue.
If the manufacturer asks for Generation Pilot assistance with the warranty issue, the dealer will pay for return shipping to Generation Pilot. Once the product is verified as defective, Generation Pilot will send the replacement with shipping paid by Generation Pilot.
Most of our manufacturer warranty information and policies can be found on either their website, or the Generation Pilot website, as well as packaged with the products. We will be happy to help locate any warranty policy information for you that cannot be located online.
When items are received at Generation Pilot for warranty consideration that should have been sent directly to the manufacturer, it is our policy to forward those items to the manufacturer on your behalf. We do the following:
Ship item and your paperwork to the proper vendor.
Send a notice to you that the item has been forwarded to the vendor.
Give the vendor instructions to contact you directly for discussions on your item.
We appreciate the opportunity to service all our customers. It is our goal to provide the highest level of customer satisfaction that we can while supplying you with the highest quality aviation products available today.
